Return, Refund & Cancellation Policy
This policy explains the eligibility conditions and process for returns, exchanges, refunds and order cancellations at LAXMI SAREE.
1. Return Window
Customers may request a return for an eligible product within 3 calendar days from the date of delivery.
The return request must be submitted within this period using the email process described below. The applicable return window and eligibility conditions will be disclosed before purchase.
2. Eligible and Ineligible Products
Returns and exchanges are available only for eligible products, subject to the conditions stated in this policy and on the relevant product page.
To be considered for a return, a product should generally:
- Be unused and in its original condition.
- Be returned with its original packaging, tags and accessories, where applicable.
- Be accompanied by the order number or proof of purchase.
Products that have been used, damaged after delivery or returned without required packaging may be ineligible, except where a remedy is required by applicable law.
Clearance and Promotional Products
Any return or exchange exclusion for clearance-sale or promotional products must be clearly disclosed on the relevant product page before purchase and must comply with applicable law. Such exclusions do not remove any remedy required by law for defective, damaged, incorrect or non-conforming products.
Damaged, Defective or Incorrect Products
If a product arrives damaged, defective or different from the item ordered, contact customer support promptly. Include the order number and clear photographs of the issue so the request can be reviewed.
3. How to Request a Return
To initiate a return, email siyafashion74@gmail.com within 3 calendar days from the date of delivery.
Use the subject line:
Return Request – Order #[Your Order Number]
Include the following information in your email:
- Order number.
- Name used when placing the order.
- Product name and any relevant variant or design.
- Delivery date.
- Reason for the return or exchange.
- Clear photographs of the product and its condition, where relevant.
Our team will review the request and respond with the next steps. Please wait for written confirmation and return instructions before sending any product back.
4. Return Shipping and Self-Shipping Costs
For a change-of-mind return, the customer is responsible for return shipping unless our support team confirms otherwise in writing.
If a product arrives damaged, defective or incorrect, contact us before arranging return shipping. Our team will review the issue and communicate the applicable resolution and shipping arrangements.
Any applicable pickup, self-shipping or exchange charges must be communicated before the return or exchange is confirmed.
Original shipping charges may be non-refundable where disclosed before purchase and permitted by applicable law. This does not remove any remedy legally required for damaged, defective, incorrect or non-conforming products.
5. Exchange Charges and Restocking Fees
No restocking fee applies to eligible returns.
Any applicable exchange or return-pickup charges will be communicated before the exchange or return is confirmed. No undisclosed fee should be charged.
6. Refund Processing Timeline
Once a returned product has been received or collected, it will be inspected for eligibility and condition.
Approved refunds will be processed within 7 days after the returned product has been received or collected, inspected and approved.
Refunds will be issued to the original payment method wherever supported. The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.
If a refund has not been processed within the stated period, contact customer support with your order number.
7. Order Cancellation
Contact customer support as soon as possible if you wish to cancel an order. Cancellation may be possible before dispatch. Once an order has been dispatched, cancellation may no longer be available through the standard process.
If a cancellation is accepted after payment has been collected, the applicable refund will be processed within 7 days of cancellation approval.
8. Contact Us
LAXMI SAREE
Operated by Vineshbhai Kalubhai Lakhani, proprietor of Siya Enterprise.
Email: siyafashion74@gmail.com
Phone: +91 88569 05539
Business Address: 136, Radha Mandir Society, Yogichowk, Surat, Gujarat – 395010, India.